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IT Support And Maintenance For A Chain Of 60 Chinese Medicine Stores

April 21, 2020Outsource IT SupportLocal Admin Account

Customer Background

A famous Chinese medicine retailer with 60 stores in Hong Kong & Macau.

Client Sector

Chinese Medicine Stores

Service

Outsourcing IT hardware repair and maintenance

Location

Hong Kong & Macau

The Challenge: Lack of IT hardware support during non-office hours

The client has only 4 in-house IT staff members to support 60 Chinese medicine stores.  The IT staff work only in office hours and lack expertise in IT hardware, thus making it difficult for them to fix POS and hardware problems, on time, in non-office hours. The client is looking for IT hardware support & maintenance services on Saturdays, Sundays & Public Holidays.

The Solution: Provision of a POS helpdesk and onsite maintenance

Million Tech provided a POS remote helpdesk and onsite hardware support, up to 7x13x4 (Mon-Sun, 0900-2200, with 4 hours response time). Services included hardware swapping and repair services where necessary. IT installation and maintenance for new shops was also included.

The Benefits: Outsourcing IT servicing reduces downtime

Million Tech’s services not only reduce downtime of POS, especially during non-office hours, but also reduce the expense created by employing additional in-house IT staff to handle onsite calls. The client could store spare hardware and reduce downtime.

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Unit 509, 5/F, Tower II, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon, Hong Kong (Lai Chi Kwok MTR Station EXIT A)
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