EMMI Soti is a cloud-based project management software enables you to manage field service workers to use mobile devices to perform their jobs; communicating with the back office, executing work orders, finding an address and accessing schematics.
How to Use Project Management Software in Field Services?
Field Services is by definition a mobility based industry. It was an early adopter of mobile technology, and continues to integrate new devices and applications into operations as they become available.
1. Start the Day off Informed
Each field service technician will know, in real-time, the service calls and daily tasks assigned to them. The technician as clear line of sight as to what is on the schedule for the day and the location details of their service requirements.
2. Plan the Most Effective Route
GPS functionality provides an optimized travel route and call schedule. This can reduce travel time and cost and increase the number of calls per day.
3. Track Call Progress
Field service managers and dispatchers need to know where the technician is and the status of each call that is scheduled or completed. Knowing where the technician is enables quick re-scheduling or a high priority diversion.
4. Expand your Technicians Knowledgebase
Increase your first time resolution rate by expanding the knowledgebase available to your Field Technicians. It is no longer a matter of personal experience, but pooled, company-wide experience. Solving problems on the first call is better for the company and the customer
5. Give Workers the Tools they Need
Give your Field Technicians the tools they need to do their jobs where and when they need them. Detailed customer information, access to SLA’s and product warranty information helps deliver high quality customer service.
Why EMMI Soti Project Management Software for Field Services?
Support Anywhere, Anytime
Your Field Service workers are great at their job, but not so great troubleshooting their mobile device when it is not working. SOTI’s remote support features lets your IT staff communicate with remote users, view what is going on and help them fix the problem. Remote support becomes available anywhere and anytime. Keep your Field Service in the field where they are productive.
Manage your Telecom Costs
SOTI accommodates your company’s business mobility rules; toggle on/off phone features, restrict application downloads, and whitelist/blacklist websites. SOTI tracks telecom usage, gives warnings about approaching thresholds and shuts down features if those thresholds have been exceeded. Reducing or placing limits on telecom expenses makes good business sense.
Improve Workflow and Productivity
Mobility boosts productivity by simplifying the workflow of your day-to-day operations. The reason you are deploying mobile devices to your field technicians is to make their job easier; process work-orders real-time, log their hours, and create bills or invoices. SOTI boosts the effectiveness of mobility by managing and securing your mobile devices. Any kind of update or upgrade, whether it’s a price list, application version or operating system refresh is taken care of automatically by SOTI.
Rapid and Scalable Deployment
It is important to get new and replacement devices into the hands of your Field Service workers quickly so that they can do their job. MobiControl Stage gets one, or hundreds of devices properly configured and ready to go in minutes, all with simple barcode scan. Reducing IT’s burden with a complete “out-of-the-box” solution for provisioning and deployment provides tremendous value for your business.
Choose EMMI Soti for all your field services project management needs. Ready to start using Project Management Software in your business? Feel free to contact us or call us on +852 2784 2868.