The physiotherapy department of a private hospital found the need to implement a new appointment system to replace the existing one which has been used for 10 years, for compatibility of new system servers and users’ computers, as well as improvement on performance and functionalities.
Medical / Hospital
The customer was lack of IT manpower to implement the new system for the department. Also, it was a challenge to pick up the up-to-date knowledge for software development, system architecture and security in a short time to fulfill the need of changing a new appointment system. And the existing appointment system is used continuously by daily operation.
Million Tech implemented the new web-based system with up-to-date software framework and design. New functionalities were added to improve the user experience and daily operation. To name a few, the new system supports drag and drop to update appointment time on the calendar view. Also, the system synchronizes data with other systems of the hospital to provide an integrated view of appointments of the patient, as well as the patient’s preference, in the appointment detail page, to further improve the customer service.
Result / Feedback
The appointment system was successfully launched, and gotten great satisfaction from the client. The new system was more stable & improved security, it not only helped to save manual effort, but also reduced human errors as the appointments marked in this system could link up with different databases that related to the patients’ useful information for doctors. We also provided training on the latest system implementation technologies to the clients, to make sure the new system could be implemented successfully and smoothly.