IT Support Services for SME & Retail

One-stop software and hardware support services to meet different business needs.

Our Pledges

Million Tech is customer oriented. We are keen on providing the best customer services to fulfill the changing business needs of our customers.

Quick Response to Customers' Needs

  • We promise to arrive at the customer site (except islands districts) within 4 hours for maintenance.
  • We provide Emergency Hardware Loan Service.

Clear Maintenance Workflow

  • After each onsite maintenance work, our engineers will report the progress to the customer immediately and inform the customer if follow-up actions are necessary.
  • This workflow enhances the transparency of maintenance work and customer satisfaction.

Mechanism of Service Performance Survey

  • We will invite randomly selected customers to participate our monthly On-site Service Performance Survey.
  • We listen to customers' opinions to further improve our services.

Maintenance Service Plans

We provide annual based and ticket based hardware maintenance plans for retail POS system and Auto-ID kinds of IoT products.

price as low as


Annual Based Hardware Maintenance Ticket Based Hardware Maintenance
Service Plan Plan A Plan B Plan C
Service Coverage The POS Terminal, Receipt Printer, Barcode Scanner and Cash Drawer, etc.
The Barcode Label Printer, Handheld Terminal and RFID Products, etc.
ALL spare parts included
(Except consumable parts or misuse)
Spare parts not included Spare parts not included
Technical Support Hotline Unlimited times Depend on number of tickets purchased
Onsite Service Support Unlimited times Depend on number of tickets purchased
Emergency Hardware Loan Service
Preventive Maintenance 1 time

365+ IT Support Services

365+ IT Support

365-day support

Hardware support

Software support

Service Level Agreement

30 mins initial response

4-hour on-site support

Technical Support



Customer Service



Major Brands We Support

We offer IT support services beyond the listed brands.
Please get in touch with our sales team for assistance with other brands.