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Monday, 20 March 2023 / Published in Success Story - IT Support Service

Success Story: IT Support Service (2)

Reduced Business Losses and Enhanced Customer Satisfaction

Our client is one of the amusement theme parks featuring different characters, thrilling rides, food & beverages, and live entertainment.


Challenges

The client requires IT professionals to manage and maintain the POS system and accessories in the park. They have high demands for SLA, including a 15-minute response time, 4-hour onsite issue resolution, and penalties for non-compliance.


Solutions

Million Tech stationed IT support experts and equipment in the park as a “branch office.” Our colleagues work shifts from 8 am to 9 pm daily to provide on-site maintenance and replacement of all faulty parts as quick as we could.


Values created

The client has been a long-term partner with Million Tech for over a decade, benefiting from their fast IT support, reducing business losses, and increasing customer satisfaction.

What you can read next

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Unit 509, 5/F, Tower II,
       Cheung Sha Wan Plaza,
       833 Cheung Sha Wan Road,
       Kowloon, Hong Kong
       (Lai Chi Kok MTR Station, Exit A)

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+852 2319 2967

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  • Business Unit
    • RFID in Library
    • Smart Display Booking System
    • Vending
    • Kiosk system
    • Robotic labeling
    • Compliance Labeling Solution
    • Food Safety labelling/HACCP
    • Label Printing Services
    • Voice Picking System
  • SME and Retail
    • 365+ IT Support
    • Software Subscription
    • Website Design, Hosting & Setup
    • Conference Room Booking System
  • Hardware/ Product
    • Barcode Scanner
    • Electric Trolley
    • Handheld Computers
    • Kiosk
    • PrinterMobile/Label
    • RFID Reader
    • Vending Machine
  • Enterprise&Software
    • Project Management
    • Technical and Business Analysis
    • System Implementation / Program Coding
    • Quality Assurance
    • System Integration
    • Application Maintenance and Support
    • Comprehensive Rollout Services
    • Preliminary Study
    • Cloud Services
    • Software License Subscription

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