Our Pledges
Million Tech is customer oriented. We are keen on providing the best customer services to fulfill the changing business needs of our customers.
Quick Response to Customers' Needs
- We promise to arrive at the customer site (except islands districts) within 4 hours for maintenance.
- We provide Emergency Hardware Loan Service.
Clear Maintenance Workflow
- After each onsite maintenance work, our engineers will report the progress to the customer immediately and inform the customer if follow-up actions are necessary.
- This workflow enhances the transparency of maintenance work and customer satisfaction.
Mechanism of Service Performance Survey
- We will invite randomly selected customers to participate our monthly On-site Service Performance Survey.
- We listen to customers' opinions to further improve our services.
Maintenance Service Plans
We provide annual based and ticket based hardware maintenance plans for retail POS system and Auto-ID kinds of IoT products.
price as low as
$2,000
|
Annual Based Hardware Maintenance |
Ticket Based Hardware Maintenance |
| Service Plan |
Plan A |
Plan B |
Plan C |
| Service Coverage |
The POS Terminal, Receipt Printer, Barcode Scanner and Cash Drawer, etc.
The Barcode Label Printer, Handheld Terminal and RFID Products, etc. |
|
ALL spare parts included
(Except consumable parts or misuse) |
Spare parts not included |
Spare parts not included |
| Technical Support Hotline |
Unlimited times |
Depend on number of tickets purchased |
| Onsite Service Support |
Unlimited times |
Depend on number of tickets purchased |
| Emergency Hardware Loan Service |
✔ |
✘ |
✘ |
| Preventive Maintenance |
1 time |
✘ |
