365 Service+ Package Business Assets
We offer 7-day maintenance service and preventive maintenance for your IT equipment asset of your company. Eliminate your downtime, maintenance fees, and failure rates with Million Tech’s Maintenance Package.
365 Service+
If your organization currently works in a reactive maintenance or “fire fighting” mode, then you are at risk of higher maintenance costs, failure rates and downtime. It’s time to move toward a more reliable maintenance strategy. Million Tech’s Preventive Maintenance Package – 365 Service+ aims to reduce your service and makes it easier for organizations to prevent failures and reduce costs.
Our 365 Service+ covers hardware maintenance support of POS and Auto-ID Data Collection Devices. According to Customer Service Survey in 2016, our engineers are appreciated by their professionalism and attitude as customers ranked the service performance exceeding 4.5 scores (Full marks is 5).
Our Service is to REDUCE Service !
365 Service+ offers 365 days per year, from 9am to 10pm (including Sunday and Public Holidays). Service includes:
- Preventive Maintenance : Purpose for regular inspection of products to ensure the maximum reliability of hardware by taking proactive precautions to reduce hardware downtime and other avoidable failures. (Subject to charges)
- Onsite Service Support: Engineer will arrive to customer site (except Islands) within 4 hours normally to carry out inspection and maintenance.
- Telephone Technical Support Hotline: We provide technical support hotline for 365 days a year from 9 am to 10 pm (including Sundays and public holidays), and hotline is answered by professional IT teams for customers. Our IT Team is always ready to handle customers’ inquiries.
- Emergency Product Loan Service: We can provide the same or compatibility products loaning service, to help customer solving the business service delay issue if the product cannot be repaired immediately, so that the customer’s business could return to normal operation as soon as possible.
For more details about 365 Service+, please click here to view the leaflet/ Service Process & Scope.
Benefits of 365 Service+
Keep Assets Functioning Quickly
Engineer will arrive to customer site within 4 hours (along railway) normally to conduct inspection and maintenance.
Clear Service Job Transparency
Engineer brings along with Job Sheet to customer site for Maintenance Job Record. After the job is done, the engineer will complete the work report in response to the maintenance schedule to maintain a high degree of transparency in process of maintenance, and keep close communication with the customer.
High level of Job Transparency and Communication to customers is important to our Service Standard.
Mechanism of Service Performance Survey
Million Tech Customer Service Specialist select the customers who have been patronized on maintenance service randomly to conduct a Monthly On-site Service Performance Survey.
The survey is to measure our engineer performance and customer’s opinions for any improvement, they listen carefully to obtain feedback for maintenance service quality assessment so that Million Tech 365 Service+ can commit to improve better Service Level continuously to meet customers needs.
We are the “One-stop solution” for your IT equipment
- Provides 365 days a year from 9 am to 6 pm (including Sundays and public holidays)
- Repair things quicker to resume operation
- Preventative maintenance gets done to reduce downtime
Maintenance Package of POS & its Peripherals
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Unlimited Hardware Maintenance
For those without IT Dept
- Only available for one location
- Repair of one set hardware (Including 1 x POS Terminal, 1x POS Printer, 1 x Cash Drawer, 1 x Barcode Printer)
- All parts of hardware (Exclude consumable parts and man-made damaged parts)
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (1 time/ year)
Unlimited Hardware Maintenance
For those with IT Dept
- Only available for one location
- Repair of one set hardware (Including 1 x POS Terminal, 1x POS Printer, 1 x Cash Drawer, 1 x Barcode Printer)
- Parts of hardware (Should be provided by customer in advance)
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service (Parts should be provided by customer in advance)
- Preventive Maintenance (1 time/ year)
10 Times Hardware Maintenance
Calculate per each Service job
- Service Job is calculated by one location with one device
- Parts of hardware (Should be provided by customer in advance/ Pay Parts)
- Onsite Maintenance Service (10 times)
- Telephone Support
- No Emergency Product Loan Service
- Preventive Maintenance (Negotiable)
Maintenance Package of Barcode Printers
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High Volume Industrial Grade Printer
Printing Speed: >304mm (203dpi) -24 hours Operation
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (2 times/ year)
Light Volume Industrial Grade Printer
Printing Speed: 254mm (203dpi)
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (1 time/ year)
Desktop Printer
Printing Speed: 152mm (203dpi)
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (1 time/ year)
Maintenance Package of Handheld Terminals
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RFID
Handheld Terminal
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (1 time/ year)
Windows CE/ Windows Mobile
Handheld Terminal
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (1 time/ year)
Proprietary
Handheld Terminal
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (Negotiable)
Maintenance Package of Barcode Scanners
Bluetooth 2D Barcode Scanner
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (Negotiable)
2D Barcode Scanner
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (Negotiable)
1D Barcode Scanner
- Including
- Unlimited Onsite Maintenance Service
- Telephone Support
- Emergency Product Loan Service
- Preventive Maintenance (Negotiable)
For more information on our maintenance package, contact us today or call us on +852 2784 2888. We’ll help you determine the best solution to match your company’s IT equipment repair and servicing requirements.